PLEASE ALLOW PACKAGES TO BE IN "PRE-TRANSIT" FOR 7-10 BUSINESS DAYS AS USPS IS EXPERIENCING HIGH VOLUMES OF PACKAGES IN RESPONSE TO COVID IMPACTS.
*For ALL shipping and delivery related questions, please contact USPS with your tracking number before contacting us* <3
As a company, we can ensure that we are taking every caution possible to keep a clean and safe working environment.
During this time we will NOT be accepting exchanges or returns of physical merchandise, for sanitary reasons. Please email us if you have any further questions or concerns about your order.
Please note that preordered items can take up to 2-3 weeks to ship, this is also due to the delays within USPS. We will try our hardest to get your items as quickly as possible.
If an item is on preorder, it will either say in the title OR in the description.
If an item in your order is on preorder whereas the other item(s) is not, please note that the entire order will ship together!
All orders will be packaged, processed and sent out within 3-6 business days.
(example: if you order on a Tuesday, the 6th business day would be the following Tuesday.)
If it has surpassed the 6th day and you have yet to receive a confirmation notification, please email email@example.com to check your order status.
We do not cancel orders after they have been processed on our end.
SHIPPING TIME IS ADDED ON TOP OF OUR PROCESSING TIME
Please allow your package to be in "Pre-transit" for up to 10 business days, USPS may be scanning more or less based on their work load. The shipping time of your order is based solely off of the option you select at checkout. We do not have control over how fast the item will be in USPS transit, only how long it is at our facility.
If you would like us to rush your order processing time, please email us with your first/last name and order number, we will try our best.
*Insured packages* To have your package insured you must select the "priority mail" option at checkout otherwise we cannot guarantee is is covered in the event it is lost or stolen.
where do we ship to?
INTERNATIONAL ORDERS ARE EXPERIENCING SHIPPING DELAYS DUE TO COVID-19.
We currently offer International shipping!
We will make sure to announce when this is updated.
We are NOT responsible for lost or stolen packages. Once your order leaves our premises it is a liability of the USPS.
If your package says delivered but you cannot find it, please contact your local post office before contacting our support team. We do not refund or offer store credit for lost or stolen packages.
**During this time we will NOT be accepting exchanges or returns of physical merchandise, for sanitary reasons. Please email us if you have any further questions or concerns about your order**
If you receive an item that appears to be damaged or incorrect please email firstname.lastname@example.org and be sure to include *your first/last name, order number and a photo of the item*. Email inquiries must be received within 48 hours of receiving the item. . Any items reported after 48 hours will not be accepted for review.
Returns for store credit are only made if we sent you the wrong size, color, style, etc. We do not process refunds to original payment. All returns must be sent back to our address within 14 days of receiving the item. All approved returns are issued store credit.
Exchange shipping costs are at the expense of the customer to mail the item back to our address *ALL shipping costs are nonrefundable.*
Approved return/exchange items must be in the same condition they were received and returned in original packaging/tags.
how to start a return:
Please email email@example.com and be sure to include; your first/last name, order number, reason for return and a photo of the defect.
We respond to emails within a 48 hour time period. PLEASE do NOT send back merchandise without approval. You will need to pay a reshipping fee to get it back.
final sale items:
All sale or discounted (promo code) items are final sale and not eligible for exchanges or returns. All swimwear, WHITE clothing and accessories are final sale.
customer support: firstname.lastname@example.org