Celestial does NOT do any cancellations. By placing an order you agree to all of our policies.
EMAIL US BEFORE MAILING ANYTHING BACK :)
If you have any other questions regarding your return, please email firstname.lastname@example.org. Please be sure to include; your first/last name, order number, reason for inquiry and a photo of the item.
We are taking extra sanitary precautions to ensure the safety our our staff and customers!
** all shipping costs are nonrefundable**
If your package is returned to us by USPS due to an invalid address or forwarding issue, you are able to pay for a new shipping label with the correct address to have your items reshipped to you. We do NOT cover return package costs if we are not at fault for the mistake. (missing apartment or house numbers, incorrect spelling, missed abbreviations, incorrect zip code, etc.)
If you decide not to repurchase a shipping label, there is a 20% restocking fee deducted from the store credit we return to you. We do not refund to original payment for abandoned orders, you will be given a store credit gift card amounting to the order total minus shipping fees and the 20% restock fee.
To further initiate this process, please email our customer service at email@example.com
To return your product, email us firstname.lastname@example.org for shipping address.
You will be responsible for paying for your own shipping for returning/exchanging your item.
Once the package has left the facility, Celestial is no longer responsible for the package. It is then a liability to the shipping carrier that has been chosen by the customer.